Our Services
Mission
At Third Way Consulting, we deliver technology strategies that build trust and drive results.
Our services align IT with your business goals, enhance operational efficiency, and ensure ethical, resilient outcomes.
From AI adoption to IT modernisation, our senior-led team works collaboratively to simplify complexity, empower your teams, and achieve sustainable success—without the hype.
All of our services are adapted to suit your organisation’s unique needs.
Responsible AI
Responsible AI ensures your technology initiatives are ethical, safe, and aligned with human values, as outlined in our Behavioural & Responsible Technology practice. We guide you through AI adoption by developing ethical frameworks, mitigating biases, and ensuring transparency with tools like Explainable AI (such as LIME and SHAP).
Inspired by human-centred, behavioural technology principles, our approach addresses psychological impacts, such as the importance of ethical constraints, security, and privacy, to incorporate trust-by-design strategies (e.g., federated learning) into all aspects of your AI implementation program through our AI Scorecard.
We help you navigate regulatory requirements, like the EU AI Act, and foster positive outcomes, ensuring AI enhances autonomy and well-being without exploiting vulnerabilities. This service draws on our expertise in managing technology's human and cultural dimensions, delivering sustainable AI solutions that prioritise fairness and accountability.
AI Value Accelerator
The AI Value Accelerator leverages our proprietary Scorecard to assess and elevate your organisation’s AI implementation and scalability capability across seven dimensions:
Strategic Alignment & Vision
Value Creation & Impact
AI Portfolio & Prioritisation
Intelligent Process Orchestration
AI-Enabled Business Model Innovation
Talent, Culture & Responsibility
Data & Technology Architecture
Tailored to your industry, the AI Value Accelerator evaluates AI development—from ideation to operationalisation—across your key LOBs and supporting operations (such as HR, marketing, IT, and finance).
TWC’s scorecard is unique because it is the only capability assessment tool to include a behavioural technology assessment to analyse Responsible AI considerations (such as privacy, transparency, and bias), employee adoption, and cultural shifts, ensuring alignment with workforce dynamics.
Grounded in behavioural technology, strong AI governance and human-centred design, we mitigate risks and build trust, delivering a heatmap of maturity levels with actionable insights. This helps you prioritise high-impact AI initiatives, align strategy, and achieve transformative outcomes, as seen in our work with banking and healthcare clients.
IT Advisory
IT Advisory aligns your technology with business goals, drawing on our IT Leadership Advisory practice expertise.
We assess your IT landscape, develop strategies, and create governance frameworks to ensure technology investments support your objectives.
Our senior-led approach optimises processes, fosters cross-team collaboration, and improves IT efficiency, addressing challenges like misalignment and complexity. We also guide vendor strategy and talent management, ensuring your IT organisation is agile and effective.
Whether enhancing leadership or streamlining operations, we deliver practical, human-centred solutions that drive growth without the hype. Our work with CIOs and strategy teams, such as aligning AI initiatives for a major bank, demonstrates our ability to deliver trusted, strategic outcomes that empower your IT function.
Program Assurance
Our Program Assurance reviews ensure your IT projects succeed by providing structured assessments at critical stages.
We identify risks early, offer actionable recommendations, and keep programs on time, within budget, and to scope. We address complexities that commonly derail projects large and small, traditional and agile.
Our rigorous approach evaluates alignment with organisational objectives, compliance, and governance, ensuring your initiatives deliver measurable outcomes. We draw on our risk management and program delivery expertise, helping you confidently navigate digital transformation challenges. For example, our assurance services have supported national agencies in shaping new governance models, ensuring trust and clarity throughout the project lifecycle, and making your technology investments strategic and resilient.
Our Program Assurance reviewers are qualified in program management or Gateway assessment and have extensive experience in the most senior positions in large-scale organisations.
EA Optimisation
Our Enterprise Architecture Optimisation program simplifies and enhances your EA effort for better performance, value, and scalability.
We assess your architecture and ensure it is aligned with business goals and designed to deliver maximum value and potential to the business.
We focus on creating a clear vision and actionable recommendations for your EA program with roadmaps that improve efficiency, reduce costs, and ensure scalability. We integrate ethical data governance to support AI and analytics, ensuring your systems are future-ready.
Our Founder and Senior Partner, the former Chief Enterprise Architect for NSW Health and Roads & Transport, manages all our EA Optimisation projects and has helped implement and advise on reforming dozens of EA programs.
Modernisation
Our Modernisation program updates your IT systems for better performance, security, and scalability.
We guide you through all aspects of modernising your legacy systems or transforming your IT operations, ensuring a seamless transition to modern technologies like cloud-native architectures.
We strengthen cybersecurity, implement agile and DevOps methodologies, and foster a culture of innovation, ensuring your teams are ready for change. Our proven track record across diverse sectors ensures your IT infrastructure is future-proof, supporting your business goals with trust and transparency.
Our senior partners bring extensive experience from modernising large-scale, complex enterprises in healthcare, police, justice, and major banks, delivering resilient IT solutions that enhance competitiveness.
Chart a smart course
Technology should build resilience, not complexity.
Take your first step on the Third Way - and move forward with clarity, confidence, and impact.
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